Customer Service Representative

Location: Lakewood, NJ Office
Schedule:

• Monday–Thursday | 9:00 AM – 5:00 PM

• Friday | 9:00 AM – 1:00 PM

About Moments Hospice

Moments Hospice is a fast-growing hospice organization dedicated to providing compassionate care, comfort, and support to patients and their families. We recognize that every moment matters, and we aim to make each one meaningful, dignified, and peaceful.

Position Overview

The Customer Service Representative plays a key role in supporting the daily operations of our Lakewood office. This role is the primary point of contact for callers, families, facility partners, and team members - ensuring communication is smooth, timely, and professional. The ideal candidate is warm, organized, detail-oriented, and thrives in a fast-paced environment.

Responsibilities

• Serve as first point of contact for incoming calls and office inquiries

• Assist families, facilities, and internal staff with requests or routing communication appropriately

• Maintain a professional, friendly, and supportive tone in all interactions

• Handle scheduling requests and help coordinate communication across clinical teams

• Input, update, and track information in internal systems and databases

• Manage and distribute messages to the appropriate departments

• Support administrative projects and office needs as assigned

• Maintain confidentiality and professionalism at all times

Qualifications

• Prior customer service or administrative experience preferred (healthcare or hospice a plus)

• Strong communication and phone etiquette skills

• Ability to multitask and stay organized in a fast-moving environment

• Proficient with basic computer systems and willing to learn new software

• Compassionate, patient, and team-oriented mindset

What We Offer

• Opportunity to be part of a mission-driven, growing hospice organization

• Supportive team culture

• Room for growth and expanded responsibility over time

• Meaningful work that impacts patients and families every day